Returns & Refunds

You have 30 days from the day your order is delivered to tell us something is wrong.

How to start

Email snader20087@gmail.com with your order number and a short description. If the item arrived damaged or faulty, attach a photo — we can't process it without one. We reply within 1 business day.

Damaged, faulty or wrong item

Send a photo within 30 days of delivery. We'll replace it or refund you in full. You won't need to ship it back.

Changed your mind

Return it within 30 days of delivery, unused and in its original packaging. Return postage is paid by you unless the item was faulty or we sent the wrong one. Once it arrives back with us and passes inspection, we refund the item price.

Natural stone variation is not a fault

Colour, veining and clarity vary from piece to piece — that's inherent to natural stone and isn't grounds for a faulty-item claim. You can still return it as a change of mind under the terms above.

If your order hasn't arrived

United States: 45 days from dispatch
Most other countries: 60 days from dispatch
Brazil: 110 days from dispatch, due to customs processing

If tracking shows the parcel as delivered, we'll help you investigate with the carrier, but we can't automatically issue a refund on that basis alone. Check with neighbours and your local depot first — this resolves the large majority of cases.

Your statutory rights (EU / EEA / UK)

If you are a consumer in the EU, EEA or UK you have a legal right to withdraw from your purchase within 14 days of receiving it, without giving any reason, and to return the goods within 14 days of telling us. You are also entitled to a remedy for goods that are faulty or not as described. Nothing in this policy limits those rights, and where anything above conflicts with them, your statutory rights take precedence.

Refund timing

Refunds go back to your original payment method. Banks and card issuers typically take 5–10 business days to show it. If it's been longer, contact us and we'll chase it.